Support Plans

Three Plans. Same Team.

Every plan covers your people, their devices and the tools they use every day, with security included. Pick the coverage your business needs and move up any time.

  • Flat monthly price per user
  • Security in every plan
  • Our own team, not a call center
Pricing

Most clients invest $100 to $250 per user per month, depending on the plan and setup. Restaurant and multi-site groups are priced per location. Your exact price comes after a free IT assessment.

Essential

Best for small offices with simple needs.

  • Help desk Monday to Friday, 8 AM to 6 PM ET
  • Endpoint protection, email filtering and phishing defense
  • Automatic updates and 24/7 device monitoring
  • Device tune-up twice a year
  • Yearly service review
Recommended

Pro

Best for growing teams and businesses with more than one location.

  • Everything in Essential
  • Help desk Monday to Friday, 7 AM to 8 PM ET, plus an after-hours emergency line
  • Quarterly security review, dark web monitoring and staff phishing training
  • Quarterly tune-up with a performance report
  • A dedicated account manager and a monthly IT health report

360

Best for businesses where an hour of downtime costs real money.

  • Everything in Pro
  • 24/7 support from a dedicated team
  • 24/7 threat monitoring and response, monthly phishing tests
  • Monthly maintenance with real-time health alerts
  • Quarterly strategy meetings, an annual IT audit and roadmap
  • 15% off on-site visits

Compare Plans Side by Side

Support plan comparison: what you get with Essential, Pro and 360
What you getEssentialRecommendedPro360
Support
Help desk hoursMon to Fri, 8 AM to 6 PM ETMon to Fri, 7 AM to 8 PM ET24/7
After-hours emergenciesBilled hourlyEmergency lineIncluded
On-site visitsBilled hourlyBilled hourly, priority schedulingBilled hourly, 15% off
Security
Endpoint protectionIncludedIncludedIncluded
Email filtering and phishing defenseIncludedIncludedIncluded
Dark web monitoringNot includedIncludedIncluded
Staff phishing trainingNot includedQuarterlyMonthly tests
Security reviewsNot includedQuarterlyQuarterly, plus an annual audit
24/7 threat monitoring and responseNot includedNot includedIncluded
Maintenance
Automatic updates and device monitoringIncludedIncludedIncluded, with real-time alerts
Device tune-upsTwice a yearQuarterlyMonthly
Planning and reporting
Your contact at R3Our help desk teamDedicated account managerDedicated account manager and support team
ReportsYearly service reviewMonthly IT health reportMonthly report and annual IT roadmap
Strategy meetingsNot includedNot includedQuarterly

Every Plan Includes

  • Setup for new hires and shutoff for people who leave
  • Microsoft 365 and email administration
  • We deal with your internet, phone and software vendors for you
  • An up-to-date list of your devices and licenses
  • Remote support for every device your people use for work

Quoted Separately

  • Computers, network gear and other hardware
  • Software licenses
  • On-site visits, billed hourly (15% off on the 360 plan)
  • Projects such as office moves, new locations or server upgrades
  • Work outside your plan's support hours, unless your plan covers it

Simple terms. A 12-month agreement, and you can leave with 60 days' notice. A one-time onboarding fee, quoted before you sign, covers setting up monitoring, security and documentation. Microsoft licenses follow Microsoft's own terms.

Not Sure Which Plan Fits?

We'll look at your setup and recommend one. Start with a free IT assessment: a short call and a remote review, then a written summary of what we would fix first.

Book a Free IT Assessment