R3inc Services, including its subsidiaries and branch operations (hereinafter referred to as “R3inc,” “we,” “us,” or “our”), is committed to respecting your privacy and safeguarding your personal data. As specialists in IT infrastructure, managed services, and cloud solutions, we focus on simplifying complexities to empower businesses in their digital transformation journey. Since 2019, R3inc has successfully served over 50 SMEs and large enterprises worldwide.

Personal Data We Collect

While using our services, we may request certain personally identifiable information (PII) to contact or identify you. This may include:

• Name
• Address, City, State, ZIP/Postal Code, Province
• Email address and contact information

Usage Data Collection

We collect Usage Data automatically during service interactions, which may include:

• Your IP address, browser type, browser version
• The pages visited, date and time of access, and time spent on pages
• Device information, including mobile device ID, operating system, and browser details
• Diagnostic data to monitor and improve service performance

Purpose of Collecting Personal Data

We collect and use your personal data for the following purposes:

1. Service Provision and Maintenance: To deliver and maintain the quality of our services.
2. Account Management: To manage user registrations and access to our platform.
3. Contract Execution: To fulfill the terms of contracts, including the purchase and delivery of products or services.
4. Customer Communication: To contact you through email, phone, or other electronic methods about updates, support, and relevant services.
5. Special Offers and Promotions: To share offers and services related to your previous purchases or inquiries, unless opted out.
6. Customer Support: To manage and respond to your inquiries and service requests.

Sharing Personal Data

We may share your data under specific circumstances:

• With Service Providers: To assist in monitoring, analyzing, and enhancing our services.
• Business Transfers: During mergers, acquisitions, or asset sales, with prior notice to affected users.
• Affiliates and Business Partners: To offer complementary services or products.
• Public Interactions: If you participate in forums or social media platforms related to our services, your interactions may be visible to others.
• Legal Requirements: When required to comply with laws, government requests, or legal proceedings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to collect and store information to enhance your experience. These may include:

• Essential Cookies: To authenticate users and provide core functionality.
• Policy Acceptance Cookies: To track users’ consent to cookie usage.
• Functionality Cookies: To remember your preferences, such as language and login settings.

You may adjust your browser settings to block cookies, though doing so may limit access to some features.

Data Retention

R3inc retains personal data only for as long as necessary to fulfill the purposes outlined in this policy. Usage Data may be retained longer for internal analysis, security improvements, or legal compliance.

Data Transfers

Your data may be transferred to and processed on computers located outside your jurisdiction, where data protection laws may differ. By submitting your information, you agree to such transfers. R3inc ensures that your data is treated securely, following industry best practices and legal standards.

Disclosure of Personal Data

• Business Transactions: Your data may be transferred in the event of a merger or acquisition, with prior notice provided.
• Legal Compliance: R3inc may disclose personal data to comply with legal obligations, respond to valid government requests, or protect our legal rights and public safety.

Data Security

We employ commercially acceptable measures to protect your data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or need further information, please contact us:
Email: [email protected]

By using our services, you agree to the terms outlined in this Privacy Policy. R3inc Services is committed to transparency and responsible data management to protect your privacy and trust.